Sunday, April 4, 2010

Innovative Call Center Softwares

A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers. A predictive dialer system when managed correctly, the results are surprising.Predictive dialers automate the total outbound dialing process. Eliminate the dead time between calls with a SpitFire predicitive dialer system. Interaction Dialer is a predictive dialer system that pre-integrates to the Customer Interaction Center.

Interactive Intelligences provides an all software solution for IP business communications in the contact center and enterprise environments, it's a global developer of Internet Protocol (IP)-based business communications software and services, Interactive Intelligences is a global provider of unified IP business communications solutions, providing innovative contact center software - often referred to as call center software, and delivered as a hosted service or on-premise product. three primary markets of this Interactive Intelligences are – IP contact center, enterprise telephony, and business process automation.

It's not that easy to find a communications solution these days,high hardware and infrastructure costs, several vendors to choose from, maintenance contracts to sign, administrative interface, but there is an approach to attaining the right communications solution that virtually eliminates all of those problems. It’s called Communications-as-a-Service, or simply, CaaS. CASS is an outsourcing model for enterprise communications. Such communications can include voice over IP, instant messaging, collaboration and video conference applications using fixed and mobile devices. The CaaS vendor is responsible for all hardware and software management and offers guaranteed Quality of Service. CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis. If you have projects that are forcing you to move fast or just trying to eliminate capital expenditures, CaaS may be right for you.

1 comment:

  1. Most web sites have a ‘Contact Us Page’, which usually consists of e-mail address and phone numbers for a company. Customers can access this information and either sends e-mail to the company or call they’re traditional call center using the numbers provided on the site.